Error when printing

Error when printing

Issue

RedAnt may crash when attempting to print. This issue is commonly caused by a combination of:

  • Windows 11 version 25H2 (or a recent Windows update)
  • The user not having local administrative permissions

Resolution

There are two supported methods to resolve this issue:

Option 1: Revert to the Legacy Print Dialog

Using the legacy Windows print dialog can prevent the application crash when printing.

  1. Click the Search icon on the taskbar and type cmd.

  2. Right-click Command Prompt and select Run as administrator.

  3. Run the following command:

    reg add "HKCU\Software\Microsoft\Print\UnifiedPrintDialog" /v "PreferLegacyPrintDialog" /d 1 /t REG_DWORD /f

  4. Close Command Prompt.

  5. Restart the computer.

Option 2: Grant Administrative Permissions

If reverting to the legacy print dialog does not resolve the issue, ensure the user has the required administrative permissions. This can be done by:

  • Adding the user to the appropriate local administrator group, or
  • Running RedAnt with elevated privileges where permitted by company policy.

Note: Administrative rights should only be granted in accordance with IT security policies and approval processes.

Outcome

After applying either of the above resolutions, RedAnt should be able to print without crashing. If the issue persists, escalate to the IT Support team for further investigation.

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