Employee Appears Permanently Clocked Out on Data Collection (Tablet Edition)

Employee Appears Permanently Clocked Out on Data Collection (Tablet Edition)

Issue

Why can an employee only see the "Clock In" option on the Data Collection Tablet?

There is a known issue in the Data Collection Tablet edition where a new employee is always shown as clocked out, regardless of their actual attendance status. As a result, the tablet only offers the employee the option to Clock In.

Resolution

How do I fix this?

  1. Open Time and Attendance in RedAnt.
  2. Create a Clock Out record for the affected employee.
  3. Ensure the Clock Out time is set before the employee's genuine Clock In record.
  4. Save the record.

Once this has been done, the employee's clocking status should correct itself and the Data Collection Tablet will display the appropriate clocking options.

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